10,000+ Customers Love My Craftsmanship

Lifetime Guarantee
I am proud to offer a lifetime guarantee on the quality of workmanship of all jewellery. If you are not completely satisfied, you can easily return the jewellery for a full refund - no questions asked.
Even though my physical shop is closed, my online shop will remain open until stocks are exhausted. And no matter what happens, my guarantee of craftsmanship remains valid.
FAQs
Each piece of jewellery we create is made with precision and attention to detail. We use the best materials and personally supervise each stage of the process in our workshop. Our aim is to create an elegant product that is not only beautiful, but also designed to last for years.
We offer a lifetime warranty covering manufacturing defects. If your jewellery has a problem related to manufacturing or materials, we will repair or replace it free of charge.
Exclusions:
- Normal wear and tear
- Accidental damage, misuse or loss
- Tarnishing due to chemicals or water
- Modifications or repairs by third parties
Our physical store has closed, but the online shop will remain open until stocks are exhausted. The lifetime guarantee remains valid at all times, whether the store is open or not.
I’m always here to help! Whether you have a question or just want to chat about my jewels, I’m available every day of the week.
My Hours:
- Mon - Fri: 9:00 AM - 6:00 PM
- Sat - Sun: 10:00 AM - 5:00 PM
I do my best to get back to you within 24-48 hours, but I always strive to respond as quickly as I can.
✉️ Email me at: support@sophias-jewels.com
We do not currently offer repair services. For any repairs, we recommend that you consult a watch technician who can provide professional assistance and ensure that your timepiece is properly maintained.
To keep your jewellery looking good and working properly:
1. Wipe them gently with a soft, damp cloth. Avoid harsh chemicals and do not let them soak.
2. Store your jewellery in a cool, dry place, preferably in its original box.
3. For watches, be sure to replace the battery if necessary and, for mechanical watches, wind them regularly.
I always offer FREE shipping on ALL orders! :)
You will receive a tracking number once your order has been shipped.

Free Shipping!
Take advantage of free delivery on all orders

30-day money-back guarantee
Return or exchange without any problem within 30 days, even for sale items.

24/7 Assistance
Our team is always ready to answer your questions and talk to you.